Sigh. Working with technology, I memorized the Phonetic Alphabet years ago. I would cringe if somebody used David or Nancy or elephant. Although I have to admit, I have mistakenly used yellow for yankee and umbrella for uniform and quarter for quebec when I was in a hurry and just could not think of the damn corresponding word.
So. My health insurance changed in July. I get 90 day supplies. Come to find out I only get two refills at the Pharmacy then I have to get them sent via the US Postal Mail. I guess I didn't read the fine print. I've not had meds delivered in the mail (I'm not against it, I was just in our pharmacy store quite frequently, picking them up worked for me.).
Of course I am completely out of medication when I discover this. I was just going about my business ordering my meds and the Pharmacy let me know they were ready. When I go in to pick them up, they then tell me - Can't give them to you through insurance but we can give your our Pharmacy discount. Due to the limit of 2 refills and then I have to go through the mail. At the time I turned this offer down.
So. I call my health insurance on Feb 21st to set it up. It took forever. Remember the Vitamin D2 was under Vit2 and she couldn't find it? (Feb 26th What Ever post). Nightmare. I patiently wait. I am out of the medication but I know how this stuff works and I waited. Nothing. I have no idea how long it takes to send/get medication in the mail as I have not gone that route before.
Finally, I call them back. For some reason I get the automated answering rigamarole and nothing they offer is what I need to have. I would chose "refill" and they would come back with "You do not have any refills available" - finally I got a live person. You know how it is.
We went back and forth and (since I am off my meds, I was a bit testy) she was apologizing all over the place. Come to find out my doctor would not grant the insurance company any refills because according to them I had refills waiting at my Pharmacy. You can't make this stuff up! She said they tried three times with the doctor and they never responded.
I said "Tell me this. Were you just going to leave me out here with no meds? Never letting me know?" She said 'Oh, we emailed you ...' and she rattled off three separate dates. I immediately checked my SPAM folder. Nothing. I said "I have nothing from you." She repeated the name of the health insurance. I said "Nope."
Then, I said "Let's go over the email address....." Yep. That's where it went wrong. s and f sound alike over the telephone and my email had an S as in Sierra in it and they had it listed as F as in foxtrot.
Now, I have to call my doctor's office because they are still refusing refills. I have to tell my doctor to transfer my medications to the new health insurance. Even though this doctor has all my updated health information, copies of my insurance card etc... and should know all of this.
Everything is taking four times longer than it used to. Why is everything such a hassle? Where did it all go sideways? If it isn't matters such as this, it is security on top of security. I make a list (most days) and if I have to call or fill out any forms/paperwork online, there goes my entire day.
Wait, I just looked at the image again. ALFA? I thought it was Alpha. Well, bust my buttons! It is ALFA and looks like it always has been!