It is Ohio. It is January. Let's go sliding in the snow. It is always a bit scary at first. I remember pulling the little ones and they were never ready. One good jerk on the sled and they always fell off backwards. LOL! Good times.
I cannot let the evening go by without mentioning how much my daughter and I enjoyed watching Heath in A Knight's Tale. Too tragic. Nuff said.
My day today. I have to really hand it to some folks. But, first. I can tell you honestly that when I was in my 20's I was a bit full of myself. I was cold and aloof at times. Not all the time. There were some folks that would remember me as uppity and bitchy. I am not sure where along the way I discovered that I had control over my attitude, but I found it. I can only figure that I must have been one unhappy person. And so, goes my conversation with somebody who reminded me of myself.
I called my Insurance provider to see if my daughter's upcoming surgery would be covered at the new hospital we were going to go to. At first you get an automated voice asking you questions. It wasn't long before I was transferred to a live cold-hearted human being.
Here is how that conversation went:
I dialed the toll free number.
MM automated voice : Does your membership ID have a letter in it?
Me: yes
MM automated voice: Okay. Please give me your membership ID number.
Me: 123-45-6789A
MM automated voice: I'm sorry. Can you repeat that?
Me: Speaking very distinctly. 123-45-6789A.
MM automated voice: I'm sorry I am having so much trouble. Please hold for the next available operator.
Pause (cheesy music)
MM Next Available operator: What is your membership ID number?
Me: 123-45-6789A.
MM Next Available Operator: And, your Social Security number?
Me: That is my Social security number.
MM Next Available Operator: Pardon?
Me: The membership ID is my social security number.
MM Next Available Operator: (sarcastic tone) I've never known a social security number to have a letter in it!
Me: Laughing. Without the "A" (is she an idiot?) (Am I an idiot for laughing?)
MM Next Available Operator: (annoyed tone) I didn't know that.
Me: (Still laughing. Certainly, I am an idiot.) Sorry.
MM Next Available Operator: (very annoyed tone)How may I help you?
Me: I'd like to check and see if a hospital is covered in my network.
MM Next Available Operator: What hospital would that be?
Me: Akron Children's Hospital.
pause
MM Next Available Operator: I don't see that hospital listed, ma'am.
Me: Hmmm. (a bit confused because it is very large). How about we check the surgeon's medical group?
MM Next Available Operator: Are we done checking on the hospital, because you are jumping around!
Me: (A bit taken aback). It's Akron Plas...
MM Next Available Operator: (clearly interrupting me) What is the name of your surgeon?
Me: (Really taken aback). I said the name of the surgeon, Layman.
MM Next Available Operator: First name?
Me: James.
MM Next Available Operator: Your surgeon is in your network and she named the surgeons' Practice.
Me: (Incredulously thinking to myself: Akron Plastic Surgeons to Akron Children's hospital. Big jump, there!). Okay. How about the hospital - Akron Children's Hospital?
MM Next Available Operator: What county is it in?
Me: Summit county.
MM Next Available Operator: Hold on.
Cheesy music.
MM Next Available Operator: The hospital name is Children's Medical Center of Akron. Please make sure you have the name right, or we cannot accurately look it up in the network.
Me: (Thinking to myself: JESUS H. CHRIST!) It is listed all over the Internet as Akron Children's Hospital, the website is www.akronchildrens.org (I had located it on Google while on hold).
MM Next Available Operator: (silence)
Me: So, it is covered under my network?
MM Next Available Operator: It is listed in the network.
Me: Okay. Thank-you (and I hang up.)
I mean really. Am I supposed to guess how they have the hospital listed? The surgeon told me Akron Children's. The receptionist told me Akron Children's. The Internet lists it as Akron Children's and that is what it is called all over the web page until you scroll all the way down to the bottom of the page where in tiny little letters it reads: Children's Medical Center of Akron. Good God! Maybe Medical Mutual could reference Akron Children's to Children's Medical Center of Akron. What a database!
Yes, I am ashamed to say that my uppity secretary attitude from twenty-seven years ago has come back to bite me in the ass. A taste of my own medicine.