Here is a photo of my boxer when I told him the story about our Verizon fiasco. He raised up, gave me a look that definitely says WTF?! Even he could not believe how insane the story was.
There is a so-so ending. I am not "completely" satisfied. We returned the phone, thus getting our extra line dropped. All fees waived. Of course I will be going over my bill with a magnifying glass for the next few months because now the company has lost all of my trust.
My daughter turned around and just purchased the phone outright, then. We could not have been treated any nicer. We went to the same store and I tried like hell to get the same sales person and same manager (they were both there) but we were superseded by another assistant who was full of "honeys" and all kinds of nice things to say and call us. A male manager hovered over the entire episode. It was as if they were waiting for us and they ushered us to the back counter. I smirked at this because they could put me in the next county and if I am angry enough the customers in the store could still hear me.
I could tell at the first instant that I was not going to need my anger. It deflated after the first "All fees will be waived, don't worry. We will take care of everything." from the sales assistant.
Also came to find out that the former sales associate had charged my daughter $20 for a phone cover that she repeatedly told her came WITH her phone. My daughter got a lesson in checking the receipt when they hand it to you. They have a sneaky way of putting the receipt in the bag and knowing that you probably won't be looking it over. That you will be too busy setting up your new phone.
I just wanted the fiasco over with and I think it will be a long time before either one of the kids wants another phone. But, I will be damned if Verizon was getting away with this mistake. They have left a scar on me that I doubt will heal over very soon.
I hold a grudge for a long time. There is a fast food restaurant that I have not walked into since 1985. I hardee ever see one anyway. I also have a grudge against a department store. I know they could care less about one person's business but the fact that they won't be getting any more of my money is my kohl, I mean goal.
4 comments:
Now I know why Hardee's has virtually disappeared from Ohio.
Grumpy - you're funny!
Sorry to hear about Verizon. We've had them for years without any problems. Good thing you stood your ground and kept with it.
I know what you mean about holding grudges against a business. We have a local car wash where you drive up and order the kind you want and pay accordingly. There was always this kid trying to talk you into the higher package (I nicknamed him hot-dogger). He practically wouldn't let you go until you said 'yes'. I got mad one day, pulled out of line which wasn't easy and bitched to the manager. He said they don't advocate that type of salesmanship. O yes he does, I bet. So I've never been back. That'll teach 'em, right?
kden - there are plenty of other car washes. I can't stand a pushy salesman. I will turn and walk out every time.
Post a Comment