Tech Support

I called my cable high speed Internet tech support again today. We seem to have the "turbo" figured out. The download speed is fantastic. I am not sure I am going to keep it after 30 days, though.

Anyway, the guy couldn't help me with ftp. He didn't know what ftp was. Certainly he was playing dumb. How can somebody assist me with my high speed Internet and use the terms turbo, Ethernet, wireless, tracert (short for trace route) and ping without knowing what the hell FTP is?

I told him "Never mind. I'll research the problem on the Internet and then call tech support back if I can't get it to work." He said "Thank-you" in a relieved sort of way and hung up. Now, I have waiting in my inbox a survey to fill out. Oh joy.

Is this what I get for calling technical support on the week end?