Eatin' a bit of crow

I had to eat a little crow yesterday. Blah!

Seems I didn't know everything.

Imagine that.

What I posted  yesterday is still spot on. That post was about attempting to help an end user use the ftp program to transfer a file to her PC at home.

This incident that I am speaking of is something she said about a different application that I said "No, that isn't how that works." Un-related to ftp. She was right about that and I was wrong.

Sigh.

Well, when I'm wrong, I say I'm wrong. And I offer an apology.

Now, excuse me while I go brush my teeth.

Just sit right back...

And you'll hear a tale.

I have a tale. It isn't written yet, but it will be. It is about my experience with technical support, my high speed Internet provider, FTP and my personal web page with said provider.

It spans over 10 days or so and I take very careful notes. I take names, I write times down. I capture screen shots, the works. It will be similar to "My Hell in Dell" post that I wrote about a few years back. Who knew that there is an entire web site that scours the Internet for anyone posting about Dell and Hell together.

Oh, the above photo isn't the U.S.S. Minnow. It's The Maid of the Mist from Niagara.

Tech Support

I called my cable high speed Internet tech support again today. We seem to have the "turbo" figured out. The download speed is fantastic. I am not sure I am going to keep it after 30 days, though.

Anyway, the guy couldn't help me with ftp. He didn't know what ftp was. Certainly he was playing dumb. How can somebody assist me with my high speed Internet and use the terms turbo, Ethernet, wireless, tracert (short for trace route) and ping without knowing what the hell FTP is?

I told him "Never mind. I'll research the problem on the Internet and then call tech support back if I can't get it to work." He said "Thank-you" in a relieved sort of way and hung up. Now, I have waiting in my inbox a survey to fill out. Oh joy.

Is this what I get for calling technical support on the week end?