Oops to the nth degree

This post may be a long one. Depends on time and how much emotion I can purge out through this miracle of miracles "the keyboard".

The incident I am about to post is work related. I am going to try to keep things as inconspicuous as possible.

I will call this tech/school my valley nemesis. I have posted about this tech before here  and here.

Big breath. Okay.

This valley district tech has determined that his school needs three hundred Mb/s of bandwidth. Most of my schools run on 100. A handful are moving to 200 this year. I know that may not register with some of you but just an idea. Most have 100, he wants 300.

That is okay. It is do-able.

My co-worker (who used to be my manager and was demoted) set up the order. He used to do all of this as a manager and now he still does this work. Since I was hired in 1995, the home office techs rarely have to go to a school in my area any longer. Note that this co-worker (former manager) still gets the same pay because they cannot take money away in our system. I bet they can if they really want to, I'm just stating the fact about him and his role.

He has not been to this valley district in years. Years and years. To move to 300 Mb/s this valley school needs to switch from an rj45 cable to a gBic module. If you worked with your Internet equipment you may be familiar with the rj45 cable. It is the big clip cable that looks like the old phone cables (actually the phone cables are rj11) but are bigger. If you do not have wireless, they are the patch cables that connect your PC or laptop to the Internet modem/router or a switch/hub.

The factory-made ones are very nice with their moulding that covers the clip so it does not catch on stuff and snap off. My hand made ones are not nearly as pretty and most all the clips have been snapped off. LOL!  Here was my cabling bible for years.  (For anyone who crimped cables, sing it with me!  Each three syllables:


Orange/white, orange,
green/white, blue,
blue/white, green,
brown/white, brown!


UGH!

My fingers began cramping up with sympathy pains just writing this from my nightmarish memories.

To move to 300Mb/s they need to convert to THIS type of cabling. Fiber optics.

 

I won't go into single mode and multi-mode here. Now, at the time I was told to go to this school and perform this switch over, I had no idea what lay ahead for me. I knew the configuration of our equipment. I figured the rj45 cable would plug into the gBic module with an rj45 interface (hole in layman's terms). I really thought it would look like this:

 

I would go to the school, simply unplug the rj45 cable from one interface (port or hole - whatever you want to call it) and plug it into the new "fiber" interface. The hole where I would insert the above pictured module. When I plugged it in I noticed the module had a  fiber interface on it and not an rj45. I looked at the tech (if you read the links I displayed above, you will know that this guy is not amicable). 

I asked him if the telco had pulled fiber to this room. He looked at me incredulously. "No."  I said perhaps I brought the wrong gBic module. My co-worker (former manager) had handed me six in little brown boxes but never told me that they were different. I had assumed they were all the same. There was no writing on ANY of the boxes. I sighed thinking I would have to fly back to my office and look at the four I left there (I had brought two. I did think ahead enough in case one was D.O.A.).  They were both gBic modules for fiber.

The tech called my co-worker (former manager) and asked him about the module he had given me. This is where it started to turn sour. This co-worker (former manager) was in a meeting. He has been given the duties of moving their home office into a new building. The amount of work this entails is enormous. He has stated several times that he does not feel he is qualified to perform this job. Yet, he is still doing it. In some situations you do it the best you can. His stress level is beyond enormous.

My co-worker (former manager) told this school valley tech that it HAD to be fiber optics. Now, at this very moment the tech and I did not know the distance between this wiring closet we were currently standing in and the electrical room of the building. We measured it with our feet (walking and counting) later and discovered it was about 230 feet away. 

In other words my co-worker (former manager) was telling this valley tech that they needed a fiber cable run from the electricity room to our wiring closet for this to work. My co-worker (former manager) since he had not been in that building in years did not realize that the telco equipment was that far away from our equipment.

Now you see where the Oops comes in.

To be continued....

WWBD

A blast (of snow) from the past.

I am not pictured in the photo above. I would have been 3  years old. I was probably inside eating playing with my brothers' trucks.

The photo is taken either by my Mom or sister 1944. Brother 1942 was off in the AF during this time. I think. I don't know.

He and sister 1944 are having computer problems.

You get an update or do something or the power goes out and your computer needs to/ or has to restart. You get  a black screen with one line of text. Windows cannot start because the blah.dll file is missing or corrupt. What do you do?

WWBD? What would Bill do (as in Bill Gates)? I know what Bill wants you to do. He wants to you run out and purchase the latest and greatest version of Window available. Preferably the Ultimate Professional edition of his OS and install it and begin using it.

My brother came close to hauling it off to the nearest repair center. He does not have very much patience (although he is very thorough and diligent).

After finding the installation disk I was finally able to walk him through installing a new version of XP onto his spare hard drive we purchased a month or two ago.  We would have repaired the Windows that was on drive C: but he did not recall his Admin password. Oops. After we installed a new version of XP on the D: drive my sister found the folder with the lost password. Figures. Heh, heh. Murphy's law and all.

We get that installed and I advise him to call the cable provider to have them set him up with Internet access. They can give  him all the numbers he needs to plug in, etc.. I also warned him about the time it would take the system to update that version of XP (four years of updates can take a while) once he does get back on-line.

The tech with the cable company says that he needs a new driver and a new cable and he will have to go to the nearest (insert greedy cable company name here) center and purchase them before he can get him access to the Internet. They probably did that when they first set him up... but who knows where that update is, now. What cracks me up is they told him he now needs an Ethernet cable to the cable modem (which I thought he was using)... whatever.. I guess he connects USB to the modem? Yikes.

Anyway, I was walking him through trying to access Word/Excel files and the phone kept cutting out. They have cable/Internet/telephone all through the (insert greedy cable company name here). My sister (who lives with him) let him use her cell phone and he told me he had enough of computer troubleshooting and was going to give it a rest after he called (insert greedy cable company name here) and got the phones and cable television working again.

Wow. What really scared me was how lost they were w/out the Internet. I would be lost, but I have four computers and two cell phones in the house that can access the Internet. I also have four machines at work, plus access to a lab of 25 computers that can access the Internet.

What do we do if the Internet goes away? Or collapses? Or the traffic gets so bogged down we can't move? When mine goes out I revert to reading the newspaper, etc... I know this subject has been beaten to death, but seriously what would YOU do if you lost your Internet access? And it wasn't coming back anytime soon.

My sister drove to Akron (her daughter's house) to check her e-mail (she needed a count for cookies she was baking for a Christmas lunch) and to take my daughter's dog out, also. E-Mail was not the only reason. :)

I had set her up with e-mail on her daughters' PC when she stayed there after her daughter's surgery. She did not know how to access her e-mail anywhere else but at home. My brother had set her up so that all she had to do was to click an icon and it opened Outlook Express and she went from there. Imagine me showing her (insert greedy cable company name here)'s webmail and trying to explain to her how Outlook pulls e-mail off the cable company's mail server and places it on the PC hard drive at her house. So that when she goes to her daughter's house and accesses her e-mail she can no longer see her messages. Where did they go? She did get it though after I drew pictures. Seriously. I do that for everybody when I explain things. I think it helps.

Now, I am trying to explain that to my brother when I suggested that once he does set her back up with her e-mail to not set up Outlook Express because she is always going places. To visit family, motels, libraries and she checks her e-mails at their computers. He is not getting it. Of course he has a lot on his plate right now. And I was not there to draw pictures. ;)

I told him tomorrow. Tomorrow I could work with them some more. Between Thanksgiving and New Years I do not have a lot of time. I am late already. I am supposed to have about a dozen things done this morning to get ready for today and I have not done a one. Sigh.

Tech Support

I called my cable high speed Internet tech support again today. We seem to have the "turbo" figured out. The download speed is fantastic. I am not sure I am going to keep it after 30 days, though.

Anyway, the guy couldn't help me with ftp. He didn't know what ftp was. Certainly he was playing dumb. How can somebody assist me with my high speed Internet and use the terms turbo, Ethernet, wireless, tracert (short for trace route) and ping without knowing what the hell FTP is?

I told him "Never mind. I'll research the problem on the Internet and then call tech support back if I can't get it to work." He said "Thank-you" in a relieved sort of way and hung up. Now, I have waiting in my inbox a survey to fill out. Oh joy.

Is this what I get for calling technical support on the week end?