When I sent an e-mail to the consultant to inform him that the laptop I had did not have the application installed, here is the answer he sent to me:
I have no instructions for setup. All I have was a link to download the software. I have no idea about setup or use of it.
I'll play with another computer today to see what I can find with it.
When I download software, I usually know to set it up (install it). That's okay. He is in CYA mode.
2 comments:
CYA is the first rule of any organization.
Give him all the rope he needs.
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